Shipping Policy – Gemini

At Gemini, we strive to deliver your products as quickly and efficiently as possible. Below are the details of our shipping policy to ensure a smooth and hassle-free experience for you.

1. Shipping Locations
   We currently ship to all locations within India. For international shipments, please contact us directly for more information on shipping availability and rates.
   
   

   Ordering Products Available in Our Physical Store

   Products available at our Gemini Nightwear retail store can also be ordered online through our website and delivered to customers across India, subject to availability. Customers may place orders for in-store products directly via our website or by contacting our customer support team for assistance.
   
   

2. Processing Time
   All orders are processed within 1-2 business days after receiving payment confirmation.
   Orders are not shipped or delivered on weekends or holidays.
   If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery during peak shopping seasons (e.g., sales, holidays).

3. Shipping Costs
   Shipping costs are calculated at checkout based on:

• Delivery location
• Shipping method selected
• Weight and dimensions of the product(s) being shipped

In some cases, we may offer free shipping on selected orders. These offers will be mentioned at checkout or on specific promotions.

1. Delivery Time

• Standard Delivery: Typically takes 5-7 business days depending on the delivery location.
• Express Delivery: Available for an additional charge, typically delivered within 2-3 business days.

Please note that delivery times may vary based on the shipping address, and we cannot guarantee delivery times once your order has been dispatched.

1. Order Tracking
   Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track your shipment.

2. Shipping Carriers
   We use reliable courier services for all our shipments, including but not limited to:

• Blue Dart
• Delhivery
• DTDC
• India Post

If you have any preferences for a specific courier service, please feel free to contact us, and we will do our best to accommodate your request.

1. Packaging
   All orders are carefully packaged to ensure they reach you in perfect condition. We use eco-friendly materials whenever possible.

2. Delivery Issues
   If you encounter any issues with delivery, such as:

• Delayed delivery
• Wrong delivery address
• Damaged goods

Please reach out to our customer service team immediately at gi@gemininightwears.com or via WhatsApp chat for assistance.

1. Failed Delivery Attempts
   If a delivery is unsuccessful after multiple attempts by the courier service, the product may be returned to us. In such cases, additional shipping fees may apply if the order needs to be resent.

2. Customs & Import Duties (For International Orders)
   For international orders, you may be subject to import duties and taxes. These charges are determined by the customs authority in your country and are the responsibility of the recipient. Please contact your local customs office for more information on potential customs fees.

3. Changes to Shipping Policy
   We reserve the right to update or change our shipping policy at any time. Please review this page periodically for the most current information.

4. Need Help?
   If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact us at gi@gemininightwears.com or via WhatsApp chat (available on the website). Our customer service team is here to assist you.